Frequently Asked Questions (FAQ)
At Olivia Bottega, we want you to feel confident in your purchase of the perfect gown. Read through our FAQ to learn more about us and how we work. Here you can find the answers to the most popular questions about the product, sizing, orders, shipping & payment and return policy.
General
Our dresses are exclusively available online a t oliviabottegashop.com. While we don't have physical stores, you can explore our Ready-to-Ship Collection to quickly receive a gown and experience the quality and craftsmanship firsthand. For custom or made-to-order dresses, we provide detailed descriptions and personalized support to help you make the right choice.
At first, the founder was in charge of all designs, now there is a group of designers working on creating new collections and developing new designs.
Mastercard, Visa, Amex, PayPal, Discover, Bancontact, iDEAL, Amazon/Apple/Google/Facebook Pay. We also offer interest-free installment Shop Pay.
Custom Size & Customized Orders
Custom and made-to-order dresses typically take 9–15 weeks to craft, depending on the complexity of the design. However, for those who need a dress sooner, we also offer a rush order option, allowing you to receive most dresses in just 5 weeks.
Custom sizing ensures a perfect fit by tailoring the dress to your unique measurements, eliminating the need for major alterations. This aligns with our values of intentionality, sustainability, and unparalleled craftsmanship. By focusing on made-to-order designs, we reduce waste and create a truly personalized experience for each bride.
Custom sizing eliminates the need for extensive alterations by crafting your dress based on eight specific measurements: bust, waist, hips, height, dress length, bicep, sleeve length, and bra cup size. While this ensures a near-perfect fit, minor adjustments may still be needed for the best results.
Yes! Starting at $500, our Bridal Design Service allows you to customize every element of your dress. Choose details like fabric, sleeves, skirt style, neckline, train length, and more. Our skilled artisans will craft your dream gown with meticulous attention to detail. Customization typically takes 10–15 weeks. Learn more about customization here.
Product
Yes, we offer a limited selection of Ready-to-Ship dresses. However, most of our gowns are crafted on demand in custom sizes, ensuring every dress is as unique as the bride who wears it. This approach allows us to reduce waste and maintain our commitment to sustainability and mindful production.
First of all, congrats! We are very excited for you! What you would have to do is just order a size up, depending on what week of pregnancy you are going to be on when you get married/attend a wedding. Feel free to ask us, we are available 24/7 and would love to help you out.
You can always message us and we would love to recommend you a perfect veil to your dress! Also we have an absolute best-seller that goes with every dress too.
We no longer offer small alterations but instead provide a Bespoke Bridal Design Service. You can:
- Combine elements from different dresses in our collections.
- Share your unique design ideas.
The process includes:
- Submitting your ideas via a form to receive a price estimate.
- Collaborating with our team through a visual board and sketches.
- Following our measurement guide for a perfect fit.
- Approving the final design with photos before shipping.
This service allows us to create truly unique, tailor-made dresses just for you.
Sizing
Our dresses are available in sizes from US 00 to US 30 (it is very easy to pick, just like a regular t-shirt). We also provide a very simple size chart and measurements tutorial on every product page. To make sure you choose the correct size, please follow the instructions.
Measurements are simply divided into basic criteria. We also made a very informative tutorial on how to correctly measure your size before purchasing the dress. You may reference our guides, or talk to a specialist that you know so that they could help you measure your size.
In case there are no sizes that fit you, please let us know, and we’ll recommend a dress or help you create a new one.
We always think about the comfort of our brides first, so in case you need extra support for your bust, we have just the right dresses for you. We recommend you to pay attention to our dresses: Audrey, Jacqueline, Bree, Cameron, Olivia, Cardi, Melanie, Wendy, Milana. These gowns are made to fit the best bust support. If you did not find the perfect match, please message us, and our online consultant will be glad to help.
Our corset dresses are very easy to tighten up or make them more loose. You can easily change the size by 1-2 inches, which is going to be just enough in case you lose/gain weight, and it can be quickly altered at any tailor shop in your area.
Orders
If you need your dress urgently, please reach out to us right away and we’ll do our best to get it to you within 2-20 days depending on your location!
It takes 9-15 weeks depending on the dress style. For ASAP orders, please contact us or consider ordering a ready-to-ship dress.
We get that everyone is unique and dresses may take different periods of time to make depending on the design. Generally, it takes us 9-15 weeks. If you'd like more information on your dress's timeframe, please contact us and we'll be happy to help.
Shipping & Payment
We offer free worldwide shipping on orders over $300.
YES! We have free worldwide shipping on all orders over $300. But you may need to pay duty and tax after receiving the dress: it is the responsibility of the buyer.
Estimated delivery time:
- USA, Canada: from 2 business days
- Europe: 14-19 business days
- Australia, New Zealand and Oceania: 14-19 business days
We do our best to meet these shipping estimates
There are no custom fees for all US orders and made-to-order items for Europe. For more precise information for other countries, please read here: Customs Fees.
Returns
We have a very transparent return policy. You can learn more about it by clicking the link.
We understand how important it is to find the perfect dress for your special day. However, since custom-sized dresses are made specifically to your individual measurements, they are tailored exclusively for you. This means we cannot accept returns, as the dress is uniquely crafted to fit your body and cannot be resold to another bride. We recommend double-checking your measurements using our guide to ensure the best possible fit for your dream dress.
Unfortunately, it is not possible to return a dress that has been customized. Each dress is made individually to match the bride's specific wishes. Since customized dresses are tailored with unique details, we are unable to offer them to another bride. For this reason, we cannot accept returns on customized dresses.