Dear Tanya,
Thank you for taking the time to share your feedback about the Black Satin Evening Dress Kenzi. We apologize for the disappointment and frustration caused by the sizing issue.
We appreciate your detailed explanation of the fit issues you experienced, and we would like to clarify that our size chart measurements are taken around the fullest part of the bust, not under the bust. Additionally, we'd like to note that the waist measurement on our size chart includes an allowance for tightening, which is intended to provide a more fitted look.
We typically confirm measurements with our customers before shipping to ensure the best fit, and we sent a confirmation email to you which unfortunately went unresponded. We believe that this may have contributed to the sizing issue.
We have sent you a return label to facilitate the return process, and we hope you have received it and can initiate the return without any issues.
We value your feedback and take all concerns seriously. Your input helps us improve our products and services.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Olivia Bottega Team